For any organisation, the IT systems that drive the business can be complex and ever changing. Ensuring the health of your IT environment can be costly and time-consuming, diverting valuable resources from building your business to maintaining your infrastructure.
Too often the best solutions to address these challenges have only been available to the large enterprise. But now all this has changed with the launch of IBM Tivoli Foundations Software Appliances.
Built from the ground-up on IBM Tivoli Software and designed exclusively to aid the IT system performance of mid-size businesses, IBM Tivoli Foundations Software Appliances provide professional IT Service Delivery capabilities, giving mid-sized business the assurance that an enterprise class solution is in place to monitor and maintain the IT systems driving the business.
The first two IBM Tivoli Foundations Software Appliances cover two core facets of effective IT Service Management:
Performance and Availability
IBM Tivoli Foundations Application Manager enables you to comprehensively monitor, alert, and report on the performance and availability of the server operating system, databases, and email applications, ensuring manageability of resources and automation to relieve the burden of manually monitoring the IT environment.
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Service and Helpdesk Management
IBM Tivoli Foundations Service Manager helps your organisation deliver automated service desk capabilities to identify and respond to performance issues faster and more accurately through IT Infrastructure Library (ITIL®) aligned service request, incident, and problem management processes. Foundations Service Manager also enables your organisation to reduce the workload on IT support staff through a self-service and knowledge management portal that helps end-users proactively address their own issues.
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Business Benefits
The new IBM Tivoli Foundations Software Appliances for Application and Service Management save today's mid-sized business time and money through a single solution, which implements best-of-breed IT Service Delivery capabilities and maximizes business performance:
- Increase confidence in your IT infrastructure with a best of breed solution built on IBM Tivoli Software.
- Reduce time and resources for installation and configuration.
- Reduce operational costs and guarantee ongoing ease of maintenance.
- Easily support your business through growth and change with an extensible solution.
- Provide integrated disaster recovery and availability management for solution performance and stability.
- Reduce time to value and enhance capability through Pirean's AAA Accredited Services and Support offerings for IT Service and Security Management.